Frequently Asked Questions
Everything you need to know about ordering and gifting with Grace.
How do I place an order?
For orders of up to 10 gifts, you can place your order directly through our online shop. Choose your collection and gift tier, add your gifts to your cart, and complete checkout online. For orders of more than 10 gifts, please use our Bulk & Custom Gifting form and we’ll help coordinate the details.
Can I order more than 10 gifts?
Yes. For orders of 11 or more gifts, please use our Bulk & Custom Gifting enquiry form. Share your requirements, quantity, delivery location, and preferred date, and we’ll review availability, pricing, and delivery arrangements with you.
Do you offer local delivery?
Yes. We offer scheduled local delivery in Leamington and Kingsville, Ontario, for an introductory flat fee of $9.95 per order. Delivery arrangements are coordinated based on our available delivery schedule. Visit our Shipping & Delivery page for more information.
Do you offer delivery outside Leamington and Kingsville?
Our current delivery service covers Leamington and Kingsville. If you’re interested in sending a gift outside these areas, please contact us before ordering. We review enquiries individually, and delivery availability, costs, and arrangements are subject to confirmation.
Can I include a personalized message with my gift?
Yes. Each gift includes a Grace Curation Studio message card. You can provide your personalized message when placing your order, and we’ll include it with your gift.
Can I customize the gifts for my business or event?
Yes. We welcome custom gifting enquiries for client appreciation, employee recognition, corporate events, and special occasions. Optional company-logo branding on gift box paper bands or sleeves may also be available, subject to artwork approval, pricing, and lead time. Please submit your requirements through our Bulk & Custom Gifting form.
How far in advance should I place my order?
We recommend ordering as early as possible, especially for larger, personalized or time-sensitive orders. Preparation times vary depending on order size, product availability and personalization. If you have a specific delivery date in mind, please include it when placing your order or submitting a Bulk & Custom Gifting request.
Can gifts be sent directly to the recipient?
Yes. Gifts can be delivered directly to recipients within Leamington and Kingsville. Please provide the recipient’s delivery information when placing your order. For multiple recipients or larger orders, contact us through our Bulk & Custom Gifting form to discuss arrangements.
What if my gift arrives damaged or there is an issue with my order?
Please contact us within 48 hours of delivery with your order number and photos of the item and packaging where applicable. We will review the details and determine the appropriate resolution. Depending on the nature of the issue, we may request that the affected item or gift be returned to us before a replacement or refund is provided. If a return is required for a verified damaged or defective item, return arrangements will be provided by Grace Curation Studio.
Can I return or exchange a gift?
Because our gifts are curated and prepared to order, completed gift boxes are final sale and are not eligible for return or exchange. Personalized, customized and specially sourced orders are also final sale. If your gift arrives damaged or defective, or there is an issue with the contents received, please contact us within 48 hours of delivery so we can review the issue and determine an appropriate resolution.