Returns, Refunds & Cancellations Policy, Grace Curation Studio | Leamington, Ontario, Canada
At Grace Curation Studio, every gift is thoughtfully curated, prepared and packaged with care. We aim to provide a clear and fair ordering experience.
Please review this policy before placing an order.
1. Order Cancellations
Customers may request to cancel an order before Grace Curation Studio begins purchasing, sourcing or preparing products specifically for that order.
If we receive your cancellation request before order-specific purchasing or preparation begins, we will cancel your order and issue a full refund to your original payment method.
Once order-specific purchasing, sourcing, assembly or preparation has begun, we may be unable to accommodate a cancellation under our standard cancellation policy.
2. Returns and Exchanges
Because our gifts are curated and prepared for individual orders, we generally do not accept returns or exchanges for change of mind, personal preference or unwanted gifts.
This applies to gifts that have been correctly supplied in accordance with the confirmed order.
If your order contains damaged, defective, incorrect or missing items, please contact us for assistance.
Nothing in this policy excludes or limits any rights or remedies available under applicable law.
3. Damaged, Defective, Incorrect or Missing Items
We inspect and package our gifts carefully before dispatch.
If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as reasonably possible.
To help us investigate, please provide:
Your order number
A description of the issue
Photographs of the affected products and packaging, where available
Please retain the affected items and packaging where reasonably possible while we review the matter.
Depending on the circumstances and applicable legal requirements, we may provide a replacement, replacement component, partial refund, full refund or another appropriate remedy.
We will not require photographs or original packaging where doing so would improperly restrict a customer’s legal rights.
4. Personalized and Custom Orders
Personalized and custom gifting orders may involve specially sourced products, corporate branding, customized messages or other arrangements approved by the customer.
Requests to cancel or modify these orders should be made before purchasing, production or preparation begins.
Once order-specific work has begun, cancellation or changes may not be possible under our standard policy.
Any additional custom-order conditions will be communicated before the customer confirms the order.
Personalized and custom gifts are generally not eligible for change-of-mind returns.
These restrictions do not affect statutory cancellation rights or remedies for defective, damaged, incorrect or otherwise non-conforming goods.
5. Changes to an Existing Order
If you need to change an order quantity, gift selection, delivery address or other details, please contact us promptly.
We will make reasonable efforts to accommodate changes before purchasing or preparation begins.
Changes requested afterward are subject to feasibility, product availability and any additional costs.
We will communicate any additional charges and seek your approval before proceeding.
6. Delivery Delays and Delivery Issuess
Our estimated preparation and delivery timelines depend on product availability, order quantity, destination and the selected delivery method.
We will communicate applicable delivery arrangements during the ordering process.
If an order is delayed, missing, incorrectly delivered or arrives damaged, please contact us so we can investigate.
Customers may have statutory cancellation and refund rights where delivery does not occur within the period required by applicable law, including circumstances involving delivery more than 30 days after the agreed delivery date or, where applicable, after the date of the agreement.
Nothing in this policy limits those rights.
Additional delivery information is available on our Shipping & Delivery page.
7. Refunds
Where a refund is approved under our standard policy, or is required by applicable law, we will process it using the original payment method where reasonably possible.
Refunds required by law will be processed within the applicable statutory deadline. Other approved refunds will be processed promptly.
The time required for funds to appear in your account may depend on your financial institution or payment provider.
We will notify you when your refund has been processed.
8. Customer Rights
Nothing in this policy excludes, restricts or overrides any rights or remedies available under applicable Canadian or Ontario law.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable law will prevail.
7. Contact Us
For order cancellations, returns, refunds or delivery concerns, please contact:
Grace Curation Studio
Leamington, Ontario, Canada
Email: hello@gracecuration.ca
Contact: Contact Us
Please include your order number when contacting us about an existing purchase.
This policy does not exclude or restrict any rights or remedies available under applicable Canadian or Ontario law.